Research

Heuristic Evaluation

From insight to impact—Axelerant’s heuristic reviews combine human expertise with AI to boost usability and reduce guesswork.

Heuristic-Evaluation

What we do

We blend AI insights with UX expertise to evaluate your product’s interface, helping teams address critical usability issues early and cost-effectively. Our process is built around widely accepted usability heuristics, tailored for your audience and domain.

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Heuristic Evaluation Workshop

Collaborative sessions to align teams, teach heuristics, and jointly diagnose friction points.
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Cognitive Walkthroughs

Step-by-step analysis of key flows to detect cognitive load and barriers to task completion.
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Heuristic Principles Review

Evaluations against UX heuristics and industry-specific standards, using AI to speed detection and pattern analysis.

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How we do it

We bring precision and speed to UX diagnostics by combining AI’s analytical horsepower with deep human expertise. Here’s how our evaluation process unfolds, from onboarding to outcomes:

Discovery & Alignment

We kick off with stakeholder interviews and product immersion sessions to understand your audience, business goals, and technical constraints. This forms the lens through which we evaluate usability.

AI-Led UX Pattern Analysis

Using AI-powered UX analysis tools, we detect anomalies in structure, navigation, visual hierarchy, microcopy, and interaction feedback, flagging potential usability concerns before human review begins.

Heuristic Review by Experts

Our UX strategists perform manual evaluations using:

  • Nielsen’s 10 Heuristics
  • Contextual Heuristics (based on domain, industry, or audience)
    Each issue is annotated, severity-ranked, and benchmarked for business impact.

Cognitive Walkthroughs

We simulate first-time user behavior across mapped journeys, analyzing cognitive load, task clarity, and intuitive decision points, highlighting areas that break mental models.

Collaborative Debrief Workshop

We co-present findings in a collaborative working session with your team, helping align on priorities, trade-offs, and next actions. This encourages buy-in and speeds decision-making.

Why it matters

Heuristic Evaluation is one of the highest-leverage UX methods, it surfaces deep usability issues before you spend time on engineering or live testing. But with AI and contextual insight, we take it a step further.

Contextual Alignment

We begin by understanding your users, industry, and product goals. This ensures our evaluations are not generic but context-aware, aligned with user journeys and business outcomes.

AI-Led UX Pattern Scanning

Using AI tools, we detect anomalies in layout, navigation, labeling, and interaction design. These automated diagnostics offer speed and depth, surfacing red flags that often go unnoticed.

Cognitive Walkthroughs

We simulate first-time user behavior, analyzing each interaction for decision friction and cognitive load, surfacing barriers to intuitive flow.

Collaborative Analysis Workshop

We don’t just hand over a report, we co-review findings, prioritize actions, and align them with your roadmap. These sessions become the launchpad for smarter, faster improvements.

Deliverables You Can Act On

Get a prioritized set of issues with severity scores, design recommendations, and optionally, video walkthroughs that help teams understand and act quickly.

“AI is enabling a new level of precision in usability evaluation. What used to take weeks of manual analysis can now be done in days, with greater depth and objectivity..”

Dheeraj Khindri, Director, Experience Design Services, Axelerant

Case Studies

Explore our impactful Acquia product engineering projects.

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Our agency revolutionizes work with the power of AI-Driven

  • Acquia
  • Drupal 9
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  • Drupal 9
  • Wordpress
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  • Drupal 9
  • Wordpress

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Credentials

Take a peek into the work we have done for our valued customers.

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