What we do

Our Service Blueprinting offering brings transparency and structure to your most critical service journeys. We work with you to visualize, document, and align your entire service delivery process: front to back. Leveraging human-centered design and intelligent automation, we decode the operational layers behind every customer touchpoint.

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Visualize the Full Service Experience

From customer-facing touchpoints to behind-the-scenes workflows, we map the entire service journey to expose friction and align delivery with intent.
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Blueprint with Intelligence, Not Just Aesthetics

Our interactive service blueprints are powered by AI insights, making them more than just diagrams—they become decision-making tools for teams across functions.
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Identify Opportunities to Automate and Orchestrate

We surface critical dependencies, inefficiencies, and gaps—revealing where automation, optimization, or role clarity can dramatically elevate service quality.

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How we do it

We collaborate with your team through a phased approach, merging design and systems thinking to deliver tangible service blueprints. Using data analytics and predictive AI, we validate assumptions, detect service gaps, and identify optimization areas earlier.

Translate Service Vision into Blueprint

Capture intent and key pathways; synthesize insights into actionable maps

Reveal the Hidden Complexity

Surface backstage systems, dependencies, and invisible effort

Enable AI-Driven Alignment

Use intelligent tools to analyze workflows, tag inefficiencies, and predict pressure points

Empower Teams to Act

Deliver shareable, visual artifacts that align teams and drive operational improvements

Why it matters

Service Blueprinting helps organizations take a systemic view of customer experience. By combining UX, process design, and AI-enhanced data mapping, we create service artifacts that surface friction, uncover missed handoffs, and reveal automation potential.

Deep Business Immersion

Understand goals, operating models, and service touchpoints

User + Stakeholder Research

Gather behavioral insights and internal realities

AI-Augmented Journey Mapping

Uncover non-obvious bottlenecks using pattern recognition

Blueprint Documentation

Create intuitive, visual blueprints that cross silos

Technology + Team Alignment

Define what systems and people are needed—and when

Service Optimization Triggers

Highlight AI-driven opportunities for automation or redesign

"AI is transforming Service Blueprinting from a static planning tool into a dynamic decision-making engine. With intelligent pattern recognition and predictive modeling, we’re now able to identify unseen gaps, anticipate breakdowns, and orchestrate improvements before they impact the customer.”

Dheeraj Khindri, Director, Experience Design, Axelerant

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Case Studies

Explore our impactful Acquia product engineering projects.

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Our agency revolutionizes work with the power of AI-Driven

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  • Drupal 9
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  • Drupal 9
  • Wordpress
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  • Drupal 9
  • Wordpress

Featured Work

Technology has fundamentally changed how consumers and companies
interact with and relate to each other.

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Discover limitless possibilities across your people and digital experiences. Partner with us for seamless and scalable solutions.

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Insights

Technology has fundamentally changed how consumers and companies interact
with and relate to each other.

Credentials

Take a peek into the work we have done for our valued customers.

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